1. TERMS & CONDITIONS.
Please ensure that you have read and understand our Terms and Conditions located in the Conditions of Use
page. All orders placed are subject to it and by using this Site you agree to the conditions.
2. FREIGHT & INSURANCE.
Freight charges are calculated as you add items to your cart. Our standard freight charges (in AUD including GST) are tier based depending on cubic size and weight:
Minimum freight charge is $15.00
Insurance is optional and will be quoted separately. You can request for insurance by stating your request when placing your order in “Additional Comment About Your Order”.
* Please note that we will always confirm your final price inclusive of freight and/or insurance through email.
3. DELIVERY TIMEFRAMES.
Delivery timeframes quoted for delivery of goods are estimated only. Delivery timeframes vary depending on your location and goods ordered. Please find below the estimated time frame after payment clears:
Victoria Metro: 2 - 3 business days
Victoria Regional: 2 - 4 business days
South Australia: 3 - 5 business days
Tasmania: 3 - 5 business days
NSW Metro: 1 - 2 business days
NSW Regional: 2 - 5 business days
Queensland Metro: 3 - 5 business days
Queensland Regional: 3 - 6 business days
WA Metro: 4 - 6 business days
WA Regional: 5 - 10 business days
Northern Territory: Minimum 6 business days
* Please notice that above time frames are based on the delivery from Sydney
4. REFUND POLICY.
“NES ONLINE” will gladly credit goods returned within a reasonable time (generally 5 days) provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. In this case, if the return is authorised by “NES ONLINE” a restocking fee of up to 20% may apply (returns as a result of change of mind).
Refunds and returns will not be accepted on the basis of unsuitable items, wrong choice and incompatibility of any kind. It is your responsibility to ensure the items you purchase are compatible with your system(s) prior to your purchase.
Under no circumstances are we able to accept software for return or any opened and used products that may breach the health and safety regulations such as headsets, earpieces and headphones, unless the item is faulty under the warranty terms.
If you have an item, which you believe is faulty, please ensure you thoroughly test the item prior to returning. Products that are returned for faults that are found not faulty will incur a service charge of AUD$25inc GST + return postage. The item will be returned to you once the service charge + return postage is paid.
All “NES ONLINE” supplied products are covered with a RTB (Return to Base) warranty for a period of twelve (12) months, unless stated otherwise by its respective manufacturers warranty. Goods returned under warranty will be repaired or replaced at “NES ONLINE”s discretion. Warranty is not transferable and not applicable on physically damaged or intentionally modified products.
Items returned to “NES ONLINE” must be properly packed in the condition acceptable by the vendor. When possible, please return items in original packaging and ensure item is safely packed (insufficient safe packaging will void the warranty).
Warranty Turnaround Time.
Turnaround time for warranty returns depend on the processing the warranty and availability of the replacement product from manufacturer.
The process of warranty returns involves the shipping of item to “NES ONLINE”, product testing, submitting a warranty request to supplier, approval from supplier, delivery to supplier, supplier testing, delivery back to “NES ONLINE”, testing of replaced/repaired item by “NES ONLINE” and finally delivery back to you.