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Shipping & Returns
  • We offer All Areas Shipping Australia Wide and international, extra charge for insured freight with tracking for this item.
  • All despatched items are highly recommended to insure for their full value for peace of mind.
  • If you order more than one item and ship together we will discount the shipping on the extra items.
  • General shipping time is between one and three working days
  • Total payment is required within 7 days before despatch of goods
  • Allow an additional 3 business days for cheques to clear (Not recommended if item is urgent).
  • CASH on PICK UP is available from 52/5 Gladstone Rd., Castle Hill, please contact (02)98947158 for an appointment.
  • By bidding on item, the buyer has read and 100% agrees with our "terms and conditions" and warranty and returns policy.
  • Electronic tax invoice will be issued upon request
  • Item will not ship until payment has been received in full.
  • Proof of payment have to be provided before delivery.
  • Pictures and product description provided pursuant are for informational purposes. The information type should not be interpreted on the part of seller. We cannot guarantee the accuracy of information presented. The user assumes the entire risk as to the accuracy and the use of the advertised item.
  • We usually stock all advertised items, however we can't guarantee stock availability. If an item ordered is out of stock we will endeavor to notify you immediately. We will advise you if the likely time scale of any delay, but you are of course at liberty to cancel the order. Where this occurs, we will be happy to refund your payment. 
  • We are not directly liable for any loss, theft, or damage to any goods as all items are insured through the carrier. If problems do arise please contact us and we will help to resolve the issue on your behalf.
  • While all care is taken, any errors or omissions in the item details or item picture are unintentional.
Please ensure that you have read and understand our Terms and Conditions located in the Conditions of Use page. All orders placed are subject to it and by using this Site you agree to the conditions.


Freight Charges
Freight charges are calculated as you add items to your cart. Our standard freight charges (in AUD including GST) are tier based depending on cubic size and weight:

Minimum freight charge is $15.00

Insurance is optional and will be quoted separately. You can request for insurance by stating your request when placing your order in “Additional Comment About Your Order”.

* Please note that we will always confirm your final price inclusive of freight and/or insurance through email.

Delivery timeframes quoted for delivery of goods are estimated only. Delivery timeframes vary depending on your location and goods ordered. Please find below the estimated time frame after payment clears:

Victoria Metro: 2 - 3 business days
Victoria Regional: 2 - 4 business days
South Australia: 3 - 5 business days
Tasmania: 3 - 5 business days
NSW Metro: 1 - 2 business days
NSW Regional: 2 - 5 business days
Queensland Metro: 3 - 5 business days
Queensland Regional: 3 - 6 business days
WA Metro: 4 - 6 business days
WA Regional: 5 - 10 business days
Northern Territory: Minimum 6 business days

* Please notice that above time frames are based on the delivery from Sydney

“NES ONLINE” will gladly credit goods returned within a reasonable time (generally 5 days) provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. In this case, if the return is authorised by “NES ONLINE” a restocking fee of up to 20% may apply (returns as a result of change of mind).

Refunds and returns will not be accepted on the basis of unsuitable items, wrong choice and incompatibility of any kind. It is your responsibility to ensure the items you purchase are compatible with your system(s) prior to your purchase.

Under no circumstances are we able to accept software for return or any opened and used products that may breach the health and safety regulations such as headsets, earpieces and headphones, unless the item is faulty under the warranty terms.

If you have an item, which you believe is faulty, please ensure you thoroughly test the item prior to returning. Products that are returned for faults that are found not faulty will incur a service charge of AUD$25inc GST + return postage. The item will be returned to you once the service charge + return postage is paid.

All “NES ONLINE” supplied products are covered with a RTB (Return to Base) warranty for a period of twelve (12) months, unless stated otherwise by its respective manufacturers warranty. Goods returned under warranty will be repaired or replaced at “NES ONLINE”s discretion. Warranty is not transferable and not applicable on physically damaged or intentionally modified products.

Items returned to “NES ONLINE” must be properly packed in the condition acceptable by the vendor. When possible, please return items in original packaging and ensure item is safely packed (insufficient safe packaging will void the warranty).

Warranty Turnaround Time.
Turnaround time for warranty returns depend on the processing the warranty and availability of the replacement product from manufacturer.

The process of warranty returns involves the shipping of item to “NES ONLINE”, product testing, submitting a warranty request to supplier, approval from supplier, delivery to supplier, supplier testing, delivery back to “NES ONLINE”, testing of replaced/repaired item by “NES ONLINE” and finally delivery back to you.